Welcome to Mishkah Academy!

Please read these Terms carefully, and contact us if you have any questions. By starting our Online Courses, you agree to be bound by these Terms.

Free Trial

You can take advantage of our free trial offer before signing up for classes. During the free trial, you can test the Course schedule and instructors.

Upon successful completion of trial classes, you have the option, whether to proceed with your classes or not.

Payment Method

Online Payment Methods are made easy and secure with us. You can conveniently pay via PayPal, Credit Card, or Bank Transfer.

Payment Policy

Once you decide to get registered for regular classes, the monthly fees are supposed to be made in advance between 25th of the current month and 5th of the new month for regular months.

For the first month, the value of the required classes is calculated until the end of the month, or the first two months are paid together, then the regular monthly subscription is paid in advance at the beginning of each month.

In the event of non-payment, lessons will be suspended until the monthly subscription is paid, except in the case of necessity and communication with the Academy.

Refund Policy

The satisfaction of our students is our main concern, so in case of stopping your classes at any time during the month, for any reason, we will refund 100% of the classes that have not been given.

You can simply email Support@mishkahacademy.com or text the Live Chat Icon 2 days earlier than the date of stopping and request a refund within 7 days of purchasing the Course.

Studying only with the Academy

Tutors are not allowed to arrange classes with their Students outside the Academy.

Students may take additional courses or make-up classes only with the Academy.

Attendance Policy

Students and teachers must be online on time. No delays are accepted from both student and teacher sides.

Dress Code

Students should ensure that their outfit is modest and suitable for the Holy Quran class.

Make-Up Classes

If a student finds they can’t attend a class for any reason, they must text the teacher via Zoom at least 5 hours before the class starts and ensure that the class is rearranged to another suitable day.

If a student plans to take a holiday, they must email the teacher and the Support Team via support@mishkahacademy.com or text the Live Chat icon.

If a student misses a class without emailing the teacher (via Zoom chat) at least 4 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.

If a student plans to take a holiday for a period up to one month, they are eligible to make up their classes. Making up the classes can be before or after the holiday.

If a Tutor cancels a class because of an emergency, he informs the student and the class will be scheduled for another day.

Number of Monthly Classes/Hours

The number of Monthly Classes/Hours has been agreed when any student joins the institute. If you wish to increase or decrease the number of classes, please email support@mishkahacademy.com
* Please note that that the teacher will inform you of the cancellation of any extra classes which will be more than the number of classes required.
* Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be cancelled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.

 

Public Holidays

According to the Islamic calendar, there are two important holidays on which Tutors and students are allowed to take off. On Eid Al-Adha there will be 4 days off and on Eid Al-Fitr there is a holiday of maximum 3 days.These holidays are gifts for Tutors and students, so no make-up classes are organized.

Quarterly Progress Report

Parents will receive a quarterly report at the end of each 3 month period for students less than 18 years. This will provide the opportunity for parents to review the progress of their children.

Evaluation and Feedback

In order to improve our service, we ask our students for feedback after studying for a while in the academy, this would help us improve the student experience and optimize our services.

Learning Environment

We ensure that our students have a healthy learning environment. Tutors are helpful and available to students for 24 hours a day. Students can enjoy their learning in a cooperative and relaxed environment.

Male&Female Students/Kids

Male students under 12 may have a male or a female teacher according to the parent’s request. Once the boy turns 12, we will kindly ask the parent to move his class to a male teacher if he has been learning with a female teacher.

Female students under 12 may have a male or a male teacher according to the parent’s request. Once the girl turns 12, we will kindly ask the parent to move her class to a female teacher if she has been learning with a male teacher.

Quality Control

The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student feedback and regular examinations.

Rating and Feedback

Our Support department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.

Teachers Punctuality

If a teacher is late for the class, the student should email the teacher and inform her/him that they are online. If the student/parent doesn’t get a response, the student/parent should email: support@mishkahacademy.com. The teacher will make up for any missed time or class.

If the teacher is often late or misses classes, kindly email support@mishkahacademy.com ASAP.

Special Packages

When our students bring their family members and friends, we offer them special rates.

* Referral of friends or family receive a 10% till 50% discount.

* Orphans pay half the price 50% or get it for free.

* Low-Income Families can pay as affordable.

* Families who study more than +10 hours receive a 10% discount.

* Families who study more than +20 hours receive a 20% discount.

Gifts

* You can gift the courses to your friends and family.

– How to Give a Course as a Gift!

➔ Go to ➔  Contact Gift Voucher.

Leaving the Academy

If students wish to leave the Course, they can contact our Support Team by email Support@mishkahacademy.com or text via the Live Chat Icon.

Students should discuss Course completion with Staff or Tutors two days before leaving the academy.

Confidentiality

Student privacy is our responsibility, and we trust that student personal information is kept confidential between student and Tutor.

Privacy

Protecting your personal information is important to us. We take the responsibility of keeping customer information secure very seriously. The information we collect remains confidential between us.

What kind of personal information do we collect?

The personal information we collect from you varies depending on the context of your contacts with us and the Course you are using. The following information may be included, but is not limited to: –

  • Profile Data, such as courses you have taken, preferences, feedback, and survey responses.
  • Usage data, such as how you use our website.
  • When you make a payment to us, we collect identifiable information such as your name, date of birth, and gender, as well as contact information such as your mailing address, email address, and phone number.

Why do we collect information?

The information you provide to us is used solely to improve our services, create accounts on a website, and for educational purposes.

How do we keep your information secure?

To protect our users’ information from misuse and access, we use Secure Sockets Layer (SSL) certificates to protect our users’ personal information.

Retention of Data

We retain a student’s personal data for 12 months before deleting it from our system if the student cancels their account.

After 12 months, the student’s personal data and progress report will be deleted to ensure the security of the student data.

Contact Us

Support@mishkahacademy.com or directly via WhatsApp Icon.

Book a Free Trial Now!